Refund policy

🔁 Return & Exchange Policy

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return or exchange policy for eligible items.

✅ Eligibility for Return & Exchange:

  • Products can be returned or exchanged within 7 days of delivery

  • Items must be unused, unworn, unwashed, and in original condition

  • Original tags, packaging, and invoice must be included

🚚 Return Procedure:

  • Customers must contact us via WhatsApp, phone, or email before returning any item

  • Return shipping charges are the responsibility of the customer unless the item is defective or incorrect

  • All returned items will go through a quality inspection upon receipt

🔄 Exchange Policy:

  • Exchanges are subject to product availability

  • If the requested item is not available, store credit or a refund may be offered

❌ Non-Returnable Items:

  • Used or washed products

  • Items damaged due to customer misuse

💰 Refund Policy:

  • Refunds are processed via store credit or bank transfer

  • Refund processing may take 5–7 working days after approval

📞 Contact Us

If you have any questions regarding returns or exchanges, please contact us:
📱 WhatsApp / Phone: [+923442090287]
📧 Email: [info@markazulatfal.com]